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SUPERSPORT END USER LICENSE AGREEMENT - GLOBAL
This End User License Agreement - Global ("Licence Agreement") applies to your use of the SuperSport Service. Please read these terms carefully.
1. Your use of the SuperSport Website or SuperSport App creates an agreement
1.1 SuperSport ("SuperSport" or "we" or "us" or "our") provides an on demand online streaming and sports data service (the "SuperSport Service") through which users can stream video on demand sport programming, clips, fixtures and scores, news articles and other such audio-visual media ("Content") by using an electronic device which is capable of connecting to the internet, including personal computers, mobile phones, tablets, media players, smart TVs, set top boxes, gaming consoles and other similar devices ("Access Device").
1.2 In order for users to access and receive the SuperSport Service using Access Device, we have developed or made available the SuperSport software application, which also includes related explanatory materials, instruction manuals and other materials which we may elect to make available together with, or as part of the software application (the “SuperSport Website” or "SuperSport App")
1.3 Please note that the following are hereby incorporated into the Licence Agreement and form part of the Licence Agreement:
1.3.1 our Data Protection and Privacy policy, accessible at https://faq.SuperSport.com/eng/legal/privacy-policy ("Privacy Policy"); and
1.3.2 there are different terms and conditions that apply in different countries. Please visit the SuperSport website for more information.
1.3.3 By agreeing to the Licence Agreement, you also agree to be bound by the provisions of our Data Protection and Privacy Policy, as if they have been included in this Licence Agreement in full.
1.4 This Licence Agreement sets out the terms and conditions which apply to your downloading, access and use of the SuperSport Website or SuperSport App and commences on the date that you start using or downloading the SuperSport Website or SuperSport App.
1.5 When a person ("user", "you", or "your") downloads, accesses or uses the SuperSport Website or SuperSport App, you are also agreeing to this Licence Agreement. If you do not agree to this Licence Agreement, you must not, and you are not allowed, to download, access or use the SuperSport Website or SuperSport App.
1.6 We do not sell the SuperSport Website or SuperSport App to you under this Licence Agreement and we remain the owner of the SuperSport Website or SuperSport App at all times.
2. How to access and download the SuperSport Website or SuperSport App
2.1 Devices
2.1.1 To download and access the SuperSport Website or SuperSport App you must have an Access Device.
2.1.2 The Access Device must meet the minimum technical specifications as set out on the SuperSport Website from time to time.
2.1.3 Certain Access Devices and operating software may not work with the SuperSport Website or SuperSport App due to limitations or constraints specific to the Access Device or the software. We will not be responsible for your inability to download or access the SuperSport Website or SuperSport App due to limitations specific to your Access Device.
2.1.4 You, at your own cost, are responsible for obtaining and maintaining the Devices, adequate and reliable internet access from a suitable service provider and all telecommunication facilities, services, products and other equipment needed to access the internet or to download the SuperSport Website or SuperSport App ("IT Technology").
2.1.5 If the Access Device does not belong to you, you hereby confirm that you have obtained permission from the owner of the Access Device to download or install the SuperSport Website or SuperSport App onto the relevant Access Device and to use the SuperSport Website or SuperSport App on the terms of this Licence Agreement.
2.1.6 We are not responsible for any internet access charges, service provider charges and data usage charges. These charges must be paid by you or the owner of the Access Device.
2.1.7 If you experience problems with the Technology used by you to access and use the SuperSport Website or SuperSport App, it is your responsibility to liaise with, and attempt to resolve the problems with, your own IT and telecommunications and service providers, prior to contacting us for assistance.
2.1.8 You acknowledge and accept the risks that information transmitted through the internet or any other communication system, including a wireless communication system, is susceptible to unlawful and unauthorised access, interception, distortion and monitoring.
2.2 You must download the SuperSport App
2.2.1 You must download and install the SuperSport App on to the Access Device from the app store relevant to the Access Device.
3. Grant and scope of licence to use the SuperSport Website or SuperSport App
3.1 Licence
3.1.1 For so long as you comply with this Licence Agreement, we grant you a personal, non-transferable, non-exclusive, non-sub licensable and revocable license to download, install and use the SuperSport Website or SuperSport App on the Access Devices for non-commercial purposes only.
3.1.2 We do not give you any rights or licences to access or use the source code of the SuperSport Website or SuperSport App.
3.2 Licence and Use Restrictions
3.2.1 We may issue instructions, manuals, guidelines and directives from time to time relating to the use, implementation, operation and security of the SuperSport Website or SuperSport App. You must comply with these instructions, manuals, guidelines and directives.
3.2.2 You must notify us immediately if you suspect or discover any actual, threatened or suspected unauthorized use of the SuperSport Website or SuperSport App.
3.2.3 Except as expressly set out in this Licence Agreement or as permitted by applicable law, you agree:
3.2.3.1 not to copy the SuperSport Website or SuperSport App except where such copying is incidental to normal use of the SuperSport Website or SuperSport App, or where it is necessary for the purpose of back-up or operational security;
3.2.3.2 not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the SuperSport Website or SuperSport App;
3.2.3.3 not to make alterations to, or modifications of, the whole or any part of the SuperSport Website or SuperSport App, or permit the SuperSport Website or SuperSport App or any part of it to be combined with or become incorporated in, any other programs;
3.2.3.4 not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the SuperSport Website or SuperSport App, the Technology forming part of the SuperSport Website or SuperSport App or the Content or attempt to do any such thing;
3.2.3.5 not to use the SuperSport Website or SuperSport App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Licence Agreement, or act fraudulently or maliciously, (for example, by hacking into or inserting Destructive Code into the SuperSport Website or SuperSport App or any Technology);
3.2.3.6 not to infringe our Intellectual Property Rights or those of any third party;
3.2.3.7 not to transmit any Material that is defamatory, offensive or otherwise objectionable in relation to your use of the SuperSport Website or SuperSport App;
3.2.3.8 not to intentionally or negligently introduce, or permit, and must ensure that your service providers and suppliers also do not intentionally or negligently introduce, or permit the introduction of, any Destructive Code into the SuperSport Website or SuperSport App or the Technology utilised by SuperSport or you. Destructive Code includes viruses, "trojan horses", computer code, malware, instructions, devices or other materials designed to disrupt, disable, harm or otherwise impede operation of an Access Device, Technology, services, data, storage media, programs, equipment or communications, or otherwise interfere with operations thereof.
3.2.3.9 not to use the SuperSport Website or SuperSport App in a way that could damage, disable, overburden, impair or compromise our systems, Infrastructure or security or interfere with other users; and
3.2.3.10 not to collect or harvest any information or data for attempt to decipher any transmissions from the servers or systems which run the SuperSport Website or SuperSport App.
3.2.3.11 to keep all copies of the SuperSport Website or SuperSport App secure;
3.2.3.12 to provide or otherwise make available the SuperSport Website or SuperSport App, in whole or in part (including any object code) in any form to any person without prior written consent from us;
3.2.3.13 to comply with all technology control or export laws or regulations that apply to the Technology used or supported by the SuperSport Website or SuperSport App, (the "Licence Restrictions").
3.3 If you modify or attempt to modify your Access Device in any way or use software that is designed to modify your Access Device, override, or disable any security features on your Access Device or its operating system, you acknowledge that you do so at your own risk. There are security features included in the SuperSport Website or SuperSport App which are designed to operate with the Access Device according to the manufacturer's specifications. Modifying the Access Device or its operating system may also result in the SuperSport Website or SuperSport App not working at all.
3.4 You must ensure that everybody that may make use of your Access Devices or any other Technology on which the SuperSport Website or SuperSport App is installed, downloaded or used by you, complies with the Licence Restrictions.
3.5 All acts and omissions of any person that uses your Access Device or any other device on which the SuperSport Website or SuperSport App is installed or used, shall be treated as, and also be deemed to be, your acts and omissions. We can hold you liable and responsible for these acts and omissions.
4. Changes to the Licence Agreement, the SuperSport Website or SuperSport App
4.1 Changes to the Licence Agreement
4.1.1 We may, at any time, change this Licence Agreement and will inform you of changes hereto. We will do this by sending you an email, or through a pop-up notice when you access the SuperSport Service or the SuperSport Website, or through a pop-up notice when you log into the account which we create for you after your register in order to use the SuperSport Service ("SuperSport Account"), or through the SuperSport Website or SuperSport App.
4.1.2 If you do not agree to the changes to this Licence Agreement, you may end your use of the SuperSport Website or SuperSport App in the way set out in clause 6 below.
4.2 Changes to the SuperSport Website or SuperSport App
4.2.1 We may continuously update the SuperSport Website or SuperSport App and we reserve the right to make changes from time to time in how we offer, provide and operate the SuperSport Website or SuperSport App.
4.2.2 We may, in our sole discretion, from time to time, change, vary or amend the form, appearance, functionality and content of the SuperSport Website or SuperSport App, including through Updates and Upgrades.
4.2.3 We may make Updates and Upgrades to the SuperSport Website or SuperSport App available from time to time, free of charge. For the SuperSport App you will be required to download and install the Updates and Upgrades from the Access Devices relevant app store in order to continue to use the SuperSport App.
4.2.4 Depending on the nature of the Update or Upgrade, you may not be able to use the SuperSport Website or SuperSport App until you have access to the latest version of the SuperSport Website or SuperSport App.
4.2.5 We do not need to notify you of such changes, Updates and Upgrades unless they will materially adversely affect your ability to use the SuperSport Website or SuperSport App, in which case we will notify you of the changes at least 10 days before the changes come into effect.
4.2.6 If you do not agree to the changes to the SuperSport Website or SuperSport App, you may end your use of the SuperSport Website or SuperSport App in the way set out in clause 6 below.
4.2.7 This Licence Agreement, as may be amended by us, will apply to all Updates and Upgrades, unless we specify otherwise.
5. We may suspend the SuperSport Website or SuperSport App and your use of the SuperSport Website or SuperSport App
5.1 In addition to any other rights and remedies we may have this Licence Agreement, the SuperSport Terms or in law, we are entitled (but not obliged) to temporarily suspend all or part of the SuperSport Website or SuperSport App or to suspend or terminate your right to access and use the SuperSport Website or SuperSport App where:
5.1.1 we need to perform maintenance on, Upgrades or Updates to, the SuperSport Website or SuperSport App or any of the systems, software, Technology or other Infrastructure that we use to provide the SuperSport Website or SuperSport App or the SuperSport Services;
5.1.2 SuperSport has reasonable grounds to believe that you are using the SuperSport Website or SuperSport App recklessly, with gross negligence or with the intention to defraud or for fraudulent purposes;
5.1.3 SuperSport has reasonable grounds to believe that you are engaging in any actual or suspected or threatened breach of the Licence Restrictions;
5.1.4 SuperSport becomes aware of any actual, threatened or suspected unauthorised use of the SuperSport Website or SuperSport App;
5.1.5 SuperSport reasonably believes that the security of your Access Devices or the Infrastructure used to provide the SuperSport Website or SuperSport App may be compromised;
5.1.6 SuperSport becomes aware of any information provided by you is false, inaccurate, invalid, incomplete or misleading;
5.1.7 we must do so to comply with the law; or
5.1.8 a court or regulator tells us to do this.
5.2 The suspension will continue for so long as we reasonably believe is appropriate.
5.3 We will notify you if we suspend part or all of the SuperSport Website or SuperSport App or your use of the SuperSport Website or SuperSport App where it is reasonably practical to do so.
5.4 Without limiting our other rights and remedies in terms of this Licence Agreement, the SuperSport Terms or in law, if we exercise our suspension rights in this paragraph 5, we will restore access to and use of the SuperSport Website or SuperSport App as soon as reasonably practical after we become satisfied that the cause of suspension has been removed, avoided or completely mitigated.
6. Ending the Licence Agreement
6.1 How you may end this Licence Agreement
6.1.1 You may end this Licence Agreement at any time without reason by permanently deleting, removing and destroying all copies of the SuperSport Website or SuperSport App in your possession custody or control and which you have installed on Access Devices.
6.2 How we may end this this Licence Agreement by giving notice
6.2.1 We reserve the right at any time and for any reason to terminate:
6.2.1.1 this Licence Agreement;
6.2.1.2 the operation or availability of the SuperSport Website or SuperSport App; or
6.2.1.3 your right to use the SuperSport Website or SuperSport App.
6.3 Where we do these things, we will give you 10 days prior written notice unless: the termination is required by law; or
6.4 it is reasonable to give less than 10 days, having regard to the reasons why we are taking these actions.
6.5 Consequences of termination
6.5.1 Where this Licence Agreement is terminated for any reason:
6.5.1.1. all rights and licences granted to you under this Licence Agreement will immediately end;
6.5.1.2 you must immediately stop all activities authorised by this Licence Agreement;
6.5.1.3 you must immediately remove and delete the SuperSport Website or SuperSport App from all Access Devices and immediately destroy all copies of the SuperSport Website or SuperSport App in your possession, custody or control and (if requested by us) certify to us that you have done so; and
6.5.1.4 you agree that we may remotely access the Access Devices and remove and delete the SuperSport Website or SuperSport App and all copies of it.
6.6 Terms which do not end
6.6.1 Many provisions of this Licence Agreement will continue after this Licence Agreement ends, including terms and conditions which by their nature must continue to apply. This is because certain rights and duties must survive even though the agreement between us has come to an end or you have stopped using the SuperSport Website or SuperSport App.
6.6.1.2 Some of the provisions in this Licence Agreement which continue include (but are not limited to):
6.6.1.2.1 terms and conditions where our liabilities or responsibilities are excluded or limited, including amounts which you can claim from us;
6.6.1.2.2 terms and conditions where the rights you have against us are limited or excluded;
6.6.1.2.3 terms and conditions where you take on responsibility for certain losses or damages that may happen;
6.6.1.2.4 clause 8 relating to our Data Protection and Privacy Policy; and
6.6.1.2.5 the definitions clause of this Licence Agreement.
7. Intellectual Property
7.1 In this Licence Agreement, "Intellectual Property Rights" include all intellectual property rights of whatsoever nature anywhere in the world, including (without limitation) copyright and related rights, patents, patent rights, designs, design rights, invention rights, database rights, know-how, confidential information, trade secrets, trademarks, trade names, domain names and service marks, goodwill and all other intellectual property rights, in each case whether registered or unregistered which subsist or will subsist now or in the future in any part of the world, and including all rights to recover damages for the breach, infringement, or misappropriation of any such intellectual property rights.
7.2 You acknowledge that:
7.2.1 all rights, title, ownership and interest, including Intellectual Property Rights, in and to the SuperSport Website or SuperSport App, the Technology and Content used and/or displayed in connection with the SuperSport Website or SuperSport App and/or the SuperSport Services is owned by or licensed to us and is protected by law and remains our absolute property and that of our licensors; and
7.2.2 use of the SuperSport Website or SuperSport App is licensed (not sold) to you, and that you have no rights, title, ownership or interest, including any Intellectual Property Rights in, or to, the SuperSport Website or SuperSport App, the Technology, or the Content other than the right to use the SuperSport Website or SuperSport App in accordance with the terms of this Licence Agreement.
7.2.3 You have no right to have access to the SuperSport Website or SuperSport App in source-code form.
7.2.4 You must not use the SuperSport Website or SuperSport App in any way that constitutes a violation of any law (including intellectual property law), or an infringement of our rights (including Intellectual Property Rights), or the rights of our licensors or any third party.
7.2.5 Any copies of the SuperSport Website or SuperSport App which you are permitted to make pursuant to this Licence Agreement must contain the same copyright and other proprietary notices that appear on the SuperSport Website or SuperSport App.
8. Collection of data
8.1 our Data Protection and Privacy Policy
8.1.1 We collect and process personal information about you when you download and install the SuperSport Website or SuperSport App and register and use the SuperSport Service. We will handle the collection, processing and storage of your personal information in accordance with our Privacy Policy.
8.1.2 The provisions of our Privacy Policy are incorporated in this Licence Agreement by reference, and by agreeing to the terms of this Licence Agreement you also agree to be bound by the provisions of the Privacy Policy, as if its provisions have been included in this Licence Agreement in full.
8.2 Technical and location data
8.2.1 By using the SuperSport Website or SuperSport App or any of the SuperSport Services, you consent to us collecting and using technical information about the Access Devices and related Technology, software, hardware and peripherals. We will use this to improve our products and to provide any SuperSport Services to you.
8.2.2 The SuperSport Website or SuperSport App will enable us to make use of location data sent to us from the Access Devices. You can turn off this functionality at any time by turning off the location services settings for the SuperSport Website or SuperSport App on the Access Device. If you use the SuperSport Website or SuperSport App, you consent to us and our affiliates' and licensees' transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based products and services. You may withdraw this consent at any time by turning off the location services settings on your Access Device.
8.3 Third party sites
8.3.1 The SuperSport Website or SuperSport App may contain links to other independent third-party websites ("Third Party Sites"). Third Party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies. You will need to make your own independent judgment regarding your interaction with any Third-Party Sites, including the purchase and use of any products or services accessible through them.
9. Disclaimers, exclusion of warranties, limitation of liability and indemnity
9.1 Disclaimer and exclusion of warranties
9.1.1 As far as the law allows, the SuperSport Website or SuperSport App is provided to you on an "as is" and "as available" basis and without any representation or warranty whatsoever, whether express, implied or statutory (including any implied warranties of reliability, fitness for any particular purpose, or exclusion of errors or inaccuracies).
9.2 As far as the law allows, we make no representations and give no warranties regarding (i) the operation, integrity, compatibility, availability or functionality of the SuperSport Website or SuperSport App, or (ii) that the SuperSport Website or SuperSport App will:
9.2.1 be available or accessible at all times;
9.2.2 be uninterrupted, timely, error-free, secure or free from Destructive Code; or
9.2.3 meet your individual requirements.
9.3 As far as the law allows, you assume all responsibility and risk for the installation, use and results obtained from the SuperSport Website or SuperSport App.
9.4 Limits to our liability
9.4.1 As far as the law allows, we will not be responsible to you (and we disclaim all liability) for any loss, liability, injury or damage (whether direct, indirect, incidental, special, punitive or consequential) whatsoever resulting from:
9.4.1.1 any interruption or cessation of transmission to or from the SuperSport Website or SuperSport App, or Technology used by you or us to download, provide or receive the SuperSport Website or SuperSport App, the SuperSport Services or the Content;
9.4.1.2 any Destructive Code which may be transmitted to or through the SuperSport Website or SuperSport App, the SuperSport Website, the SuperSport Services or the Content;
9.4.1.3 any defect, fault, malfunction and/or delay in your Device, or your Infrastructure, hardware and/or software;
9.4.1.4 any defect, failure, fault and/or delay in connectivity to the internet;
9.4.1.5 any lost data arising out of the installation or use of the SuperSport Website or SuperSport App;
9.4.1.6 any unauthorised access to or use of our Infrastructure and/or any and all personal information stored therein whether based on warranty, contract, delict or any other legal theory, and whether or not we have been advised of the possibility of such loss, liability, injury or damage.
9.4.2 The provisions of clause 9.2 apply irrespective of whether any claim you or others make, or any loss, liability, injury or damage suffered, is based on warranty, contract, delict or any other legal theory, and whether or not we have been advised of the possibility of such damages.
10. Indemnity
10.1 As far as the law allows, you indemnify us and agree to hold us, our affiliates and our suppliers harmless against any loss, liability, costs, and damages which we or they may suffer from a claim, where the claim results from:
10.1.1 you infringing or misusing any person's rights, including Intellectual Property Rights;
10.1.2 you performing any of the Licence and Use Restrictions; and
10.1.3 any deliberate or unlawful act that you commit or a failure to act.
11. Notices
11.1 Addresses where we agree to accept notices, including legal notices
11.1.1 Any notices sent to us under this Licence Agreement, including legal notices, must be delivered to us by hand or post at the SuperSport offices at (i) SuperSport Offices, MultiChoice City., 144 Bram Fischer Drive, Ferndale, Randburg, South Africa; or (iii) by email at info@SuperSport.com.
11.1.2 Any notices we send to you under this Licence Agreement, including legal notices, will be delivered to the address you provided when accessing the SuperSport Website or SuperSport App or any other address which you have given us proper notice about, or to your email address if you indicated that as your preference when accessing the SuperSport Website or SuperSport App. However, any notices that we may send you in terms of any other agreement we have with you or in other ways which are received by you, will qualify as adequate notice. If you change addresses but do not tell us by updating your details on the SuperSport Website you agree that you will accept notices, including legal notices, at the address which you provided when accessing the SuperSport Website or SuperSport App.
11.1.3 We also have the right to send you notices by SMS or email or email or direct message, or when you log in to the SuperSport Account, or on the SuperSport Website, or through the SuperSport App, where we intend to suspend or terminate this License Agreement or your use of the SuperSport Website or SuperSport App, or where we have changed any part of the License Agreement, or where we make any changes, Updates or Upgrades to the SuperSport Website or SuperSport App. You may not unsubscribe to receive notices from us regarding this above information.
11.2 Addresses where you agree to accept notices, including legal notices
11.2.1 If you chose email as your preferred method of communication at registration, you agree that we may deliver notices, including legal notices, to your email address.
11.3 Notices by SMS or email or through the SuperSport Website or SuperSport App
11.3.1 We have the right to send you notices about the following issues by device notification, SMS or email or through the SuperSport Website or SuperSport App:
11.3.2 notices that we intend to suspend or terminate this License Agreement or your use of the SuperSport Website or SuperSport App; and
11.3.3 notices that we have amended or updated any part of the License Agreement.
11.4 You may not unsubscribe to receive notices from us regarding the above information.
11.5 Direct marketing
11.5.1 We may send you notices from time to time about marketing offers, newsletters or other recommendations or information which we may think will be relevant or interesting to you.
11.5.2 You may unsubscribe from these communications at any time, by following the unsubscribe link in the communication.
11.5.3 You can also contact us on the details provided in clause 11 for assistance in unsubscribing from direct marketing communications.
12. Support and Complaints
12.1 Should you experience any technical difficulties with any aspect of the SuperSport Website or SuperSport App, or if you want to lodge a complaint you may contact our technical support team by email at info@SuperSport.com.
12.2 You should print a copy of this Licence Agreement for your reference.
13. Miscellaneous
13.1 This Licence Agreement and any rights, obligations and licences granted hereunder, may not be transferred or assigned by you.
13.2 We may, at any time, transfer, delegate or assign any or all of our rights and obligations under this Licence Agreement. We will notify you if we transfer, delegate or assign any rights or obligations to a third party. We do not have to inform you where we assign any rights or obligations to any of our affiliates or sub-contractors which we may appoint.
13.3 This Licence Agreement shall apply for the benefit of and be binding upon each party's successors and assigns.
13.4 This Licence Agreement and the relationship between the South African Subscriber and us shall be governed by the laws of the Republic of South Africa.
13.5 This Licence Agreement and the relationship between the Subscriber outside of the Republic South Africa and us shall be governed by the laws of South Africa;
13.6 Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid (including, without limitation, because such provision is inconsistent with the laws of another jurisdiction) or inapplicable, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision.
13.7 This Licence Agreement makes up the whole agreement between you and us relating to the license of the SuperSport Website or SuperSport App. As far as the law allows, neither you nor we are legally obliged to comply with any term, condition, undertaking, representation, or promise relating to the SuperSport Website or SuperSport App that is not written in this Agreement.
13.8 Each provision of this Licence Agreement, and each part of any provision, is removable and detachable from the others. As far as the law allows, if any provision of this Agreement, or part of a provision, becomes unenforceable, illegal or invalid, it must be treated as if it was not included in this Agreement. The rest of this Agreement will still be valid and enforceable.
13.9 In this Licence Agreement, headings are for convenience and not to be used in interpreting these terms, and unless expressly stated otherwise or otherwise required by the context:
13.9.1 references to the singular includes the plural and vice versa;
13.9.2 words in any particular gender include the other genders (male, female and neutral). Reference to a neutral gender (for example 'they' or 'it') include all genders;
13.9.3 words or expressions that are defined or capitalised in these Terms shall have the same meaning wherever used in these Terms;
13.9.4 the word “including” or 'include' or 'includes' must not be interpreted as limited to the list following the word or excluding other items from a list following the word. The word:
13.9.4.1 'including' means 'including but not limited to';
13.9.4.2 'include' means 'include but is not limited to'; and
13.9.4.3 'includes' means 'includes but is not limited to'; and
13.10 where any number of days is given, those days are counted to exclude the first day but include the last day.
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